Outsourced provides dedicated remote staff and offshore staffing services. We specialize in providing staff of the highest quality who will continue to exceed your expectations ongoing.
We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment. Our support team organises monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases