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Financial Settlements / CSR | 27K Pay | Day Shift | Eastwood

Keywords / Skills : Settlements, CSR, Customer support, Customer service, Customercare

1 - 6 years
Posted: 2020-02-25

Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Settlements Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Settlements Officer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

A Settlements officer is responsible in ensuring Advantage and Commercial documents are legally compliant, and that payments to our Retailers are processed in a timely and efficient manner. Settlements Officers interact with Retailers, Customers, Dealer Support Team, Area Managers and our Lending team to facilitate timely settlement of Retail and Commercial contracts.

A BIT ABOUT YOU

• Provide a first-class service experience to our Retailers and Customers

• Review contracts and supporting documents to ensure legal compliance

• Liaise with Retailers, Dealer Support Team, Area Managers and Customers regarding settlement requirements

• Assist Retailers with enquiries about the status of contracts awaiting settlement

• Conduct follow up calls for outstanding documents or requirements

• Process UFP using FlexiRent Credit Cards Enquiry System

• Manage and action settlements emails and faxes

• Allocate documents using Fetch

• Handle enquiries and escalations from Flexigroup BDMs and Dealer Support Team

WHAT SUCCESS LOOKS LIKE

• High customer / client satisfaction

• Excellent feedback from customers / clients

• Achievement of KPIs

• Above average employee satisfaction results

• High performing team and team members

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.

PROMO: Claim your Prepaid Load! Walk in to any of our Recruitment sites from Monday to Friday, 7 AM to 4 PM only. He/She must show the SMS invite or confirmation message from a Recruitment representative for validation purposes. He/She must indicate Facebook, Instagram, Jobstreet, or Monster as his/her source in the online registration.

For faster processing, text: FLEXSET(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex: I'm available at 9am) send to 09065605043



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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