This role will be responsible to ensure that a range of Period End Close (PEC), General Ledger, Reconciliations, Analysis, Reporting and Statutory Reporting accounting activities are performed in a timely, accurate and effective manner for companies located in South America. In addition, this role will liaise across the globe to accomplish various objectives and deliverable.
Graduate of BS Accountancy
At least 3 year work experience in finance preferably from shared services, BPO or multinational companies
Experience in SAP application in related accounting areas
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases