M2MJ Human Resources Consulting was conceptualized and founded by successful professionals who have been with prestigious organizations for more than a decade. Believing in people as the most valuable asset of any organization, we are committed to provide services and resources in support of your company's human resource requirements.
We have a network of professionals covering a broad range of domains such as Accountancy, Engineering, Health Services, Insurance, Information Technology (IT), Marketing, Sales, etc. We emphasize delivery of high quality service, ensuring that the RIGHT PERSON is provided to the RIGHT JOB.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases