Facilitate the implementation and support of SAP Financials (focus on FICO – Controlling – Cost Center Accounting, Profit Center Accounting, Product Costing Profitability Analysis, Project System, Result Analysis, Unsettled Costs, Month End Close, Overhead assessment and settlement)
Performed detailed analysis of complex business process requirement and provide appropriate system solutions; identify, interpret, validate and document customer requirements
Facilitate workshops to collect business requirements
Map client business requirements, process and objectives; develops necessary product modification to satisfy clients’ needs
Design, customize, configure and testing of FI/CO modules
Identify gaps, issues and work around solutions
Act as liaison with client for troubleshooting: investigate, analyze and, solve software problems
Document functional designs, test case and results
Proactively identify and proposes business process and/or system enhancements
Provide consulting services on both new implementations and existing support projects
Act as a liaison between the business functions and the technical team
Provide ad-hoc training and user support as required
Work self directed and independently; may act as subject matter mentor to more junior members
Desired Skills and Experience:
Minimum of 5 years of experience in a full cycle implementation as well as in support projects
Minimum 3 years SAP experience supporting General Ledger plus 3 or more of the following functions: Accounts Payable, Accounts Receivable, Financial Accounting, Management Accounting, Fixed Asset Accounting, Inter-company Accounting Project System
Experience in FI integration points with other SAP Modules like MM, HR, PP and PM
Experience in a Professional Service or Distribution company is an asset
Understanding of accounting business processes
Ability to understand business process from a customers perspective
Ability to work in a team environment, effectively interacting with others
Must be results oriented, and demonstrate a can-do-attitude- adaptability flexibility and resourcefulness
Ikon Executive Solutions (IES) is a highly specialized division of Ikon Solutions Asia, that focuses on successfully conducting complex senior position searches across the Philippines to fit your precise requirements. We are determined to be the leader in its field by addressing both the clients’ and candidates’ uniquely evolving needs. We view our clients and candidates as partners and know that how we work together matters as much as what we accomplish. Over the years, IES has developed an outstanding track record for the quality of its recommendations based on unique market insights and relationships with major clients and talented candidates across specific industries. Targeted and precisely-focused, our approach is your most effective gateway to a uniquely powerful database of executive profiles. In delivering on our commitment to building lasting, long-term partnerships, we offer an unrivalled awareness both macro market trends and micro changes in your business environment. In ensuring the highest standards of service and confidentiality, we remain your first choice source of top quality senior- and mid-management talents.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases