Keywords / Skills : Written and Verbal Communication Skills. One way to think about the executive assistant role is, in fact, as a specialist in communication, Computer Skils, Interpersonal Skills, Time Management, Research Skills, Technical Skills.
The executive assistant provides high-level administrative support to company executives by conducting research, preparing statistical reports, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
Company entirely owned by you, we coordinate and customise your own dedicated professional team in the Philippines that operate as a direct extension of your business, working towards your company’s goals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases