Job Summary

  • Company
    TELUS International Philippines Inc
  • Location
    Metro Manila / NCR
  • Salary

  • Job Type
    Full Time
    Full Time, Employee
  • Job Category:
  • Occupations:
    Other Information Technology
  • Industries
ETL Support
Work location: ORTIGAS



Position Summary
  • Determines and implements the best technique for extracting data from a particular source system and moving it to the Data Warehouse & BI platform, ensuring that the data come into the system clean, accurate and in compliance with all standards and that the project deliverables are consistent with long-term infrastructure plans.
  • Structure the data to ensure it can be usefully queried in appropriate timeframes by all users. 
Functional Responsibilities 
  • Design and document Dimensional Data Models and ETL architecture for highly complex business operations, using star or snowflake schema to provide support for dashboards, analytics and reports, to analyze the what, why and/or what if analysis in compliance with all security rules/standards .
  • Develop, test, deploy and document Dimensional Data Models and ETL scripts for highly complex business operations (code/logic/programs) using QlikView or other Data Warehouse & BI platform to provide the data to support the visualizations needs, to analyze the what, why and/or what if.
  • Fix defects and implement enhancements in existing solutions (Log technical action reports), by identifying, code, test and deploy any changes on the existing products to improve the user needs.
  • Monitor and support existing pipeline (address operational issues including planned outages, disaster recovery testing etc) by identifying and tracking any issue or planned tasks to ensure business continuity.
  • Identify platform dependencies and work with platform teams to develop and test new features to support any 3rd party tool integration needs.
  • Manage user accounts and access privileges by mapping corresponding security permissions per application or enabling access using the Data Warehouse and BI platform in place (based on the privacy rules specified by each application) to comply with information security data access.
  • Implement vendor software patches/upgrades by identifying the upcoming needs or new features to support existing services continuity.
  • At least 4 years in analysis, design and application development - required
  • At least 4 years in Data Warehouse data modeling and ETL development - desirable
  • Experience in Dimensional Data Modeling and data standardization.
  • Knowledge of ETL tools and/or QlikView platform (desired)
  • Comprehensive knowledge of the principles, practices, and techniques used in Data Warehouse design and development (including: data extracts, data transfers, and load)
  • Knowledge and experience with web programming languages, structured and object-oriented.
  • Analysis, troubleshooting and critical thinking skills
  • Technical understanding of the system is analyzed and how it affects the business units.
  • Skilled in multiple RDBMS systems

Apply today – all you’ll need is a smart phone, we’ll provide the rest!

About Company

TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. As a pioneer in the global BPO industry, we are proud of our success over the years. We started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. Ambergris was re-branded to TELUS International Philippines in 2007.

Today, TELUS International Philippines has five sites and over 14,000 proud team members delivering exceptional customer service to our clients around the world. We have grown tremendously over the years and now, we are an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our parent, TELUS, is Canada’s fastest-growing national telecommunications company with millions of its own customer connections.