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ERP Functional Consultant (Philippines office)

Keywords / Skills : sap, Oracle ERP, PeopleSoft, Quick Books Accounting

3 - 10 years
Posted: 2019-02-27

IT/Computers - Software
ERP/CRM - Functional Consultant
ERP/CRM - Technical Consultant
Posted On
27th Feb 2019
Job Description
Position Title: Principal Consultant (ERP Functional Consultant)

Job Summary:

The Consultant is responsible for the delivery of implementation services for Oracle NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction. A Consultant must have a passion for helping customers find creative ways to more effectively run their businesses. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. Working with aggressive timelines and a full customer portfolio is required. This position is not expected to travel.

Key Responsibilities:

Provide implementation services to new and existing customers
  • Document and validate customer’s business requirements and map to NetSuite functionality 
  • Configure/customize NetSuite application to meet customer’s business requirements 
  • Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries 
  • Attend internal project meetings and provide status on progress of activities and deliverables 

Contribute to internal PS initiatives
  • Document solutions and contribute to solutions repository 
  • Document Leading Practices and share with PS practice 
  • Participate in SME program in area(s) of interest and expertise 

Focus on Continuing Education
  • Contribute to internal PS knowledge share; Review posted feedback on a continuous basis 
  • Participate in Continuing Education sessions 
  • Be fully versed on functionality released with each new product upgrade 

Problem Solving
  • Works on problems of diverse scope where analysis of data requires evaluation of numerous factors 
  • Demonstrates good judgement in selecting methods and techniques for obtaining solutions 
  • Documents, troubleshoots and escalates Support issues outside defined parameters 
  • Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative 
  • Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary 
  • Ability to document reusable solutions 
Decision Making
  • Generally receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager), Team Lead, and PL 
  • Ability to engage in the Sales process with some guidance from Management 
Technical Skills 
  • Mastery of Microsoft Office Products 
  • Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce 
  • Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct,, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite 
  • Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution 
  • Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce 
  • Understanding of different industries and how NetSuite applies to the customer’s business practices 
Professional Experience
  • 3+ years’ experience in systems applications consulting, either internally via an IT organization, or externally with a consulting firm or software provider 
  • Solid experience in Business Process Mapping and Change Management 
Promotion Criteria
  • Demonstrates advanced knowledge in at least 1 major area of NetSuite functionality – i.e. ERP, CRM, Ecommerce, OpenAir 
  • Regularly exceeds personal utilization targets on a quarterly basis 
  • Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets 
  • Contributes to internal PS Knowledge Share 
  • Demonstrates ability to manage multiple projects simultaneously 

Job Qualifications:

1. Have Consulting experience and has any of the following:

a. Must have implemented an ERP system from start to finish at least 2x (more than 3 years’ experience)

b. Have worked/is working for a Consulting Service organization and is part of several ongoing ERP implementations for a minimum of 3 years

c. Have implemented a System Solutions (e.g. CRM, HR, Payroll, Marketing, etc.) other than ERP with at least 4 years’ experience

2. Have no Consulting experience but has any of the following:

a. CPA working in an Accounting Firm with at least 3 years’ experience handling the core accounting processes (e.g GL, SOP, POP, AR/AP)

b. CPA working in an Accounting Firm with IT System Audit experience of at least 2 full system review

c. CPA working in an Accounting Firm as a Senior Auditor for a minimum of 3 years

d. CPA working in a Shared Service Center/BPO with at least 3 years’ experience in the core accounting processes

e. Any educational background working in a shared service center/BPO/large corporations with at least 5 years core accounting experience

f. Internal administrator of an ERP system with at least 5 years’ experience supporting the ERP system

3. Specializations:

a. People with exposure to Consulting work with:

i. Advanced Manufacturing

ii. Advanced Analytics using BI tools such as Crystal Reports, Tableau, Cognos, Hyperion, etc.

iii. Advanced Project Service experience

b. People with confirmed Industry experience of at least 5 years:

i. Food & Beverage

ii. Advanced Media Publishing

iii. eCommerce

WORK CONDITION: Fixed Night Shift Schedule

About Company

Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than $10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.

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