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EMAIL SUPPORT REPRESENTATIVE

Keywords / Skills : Email Support Executive, Email Process, Microsoft Office

1 - 3 years
Posted: 2019-08-16

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service
Posted On
16th Aug 2019
Job Description
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. The interaction with customer is through emails.

Education and Experience
  •  Education – Bachelor's degree or equivalent - As per TCS policy
  •  1-3 years’ experience in Email process
  •  Prior computer experience using Microsoft Office systems
  •  Good communication skills
  •  Good Keyboard skills
Roles and Responsibilities
  •  Applies acquired job skills and company policies and procedures to complete standard tasks
  •  Works on routine assignments that require basic problem resolution
  •  Refers to policies and past practices for guidance
  •  Receives general direction on standard work; receives detailed instruction on new assignments.
  •  Consults with supervisor or senior peers on complex and unusual problems




About Company

Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.
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