At AS White we pride ourselves on sourcing the right employees for our partners, no matter what the industry is and have years of experience doing it. We make it our mission to attract highly capable individuals of the highest calibre for our Australian partners to grow their global teams.
We only select the most highly motivated and performing individuals with driven attitude towards work. We make sure we have the development and progression opportunities in place so that, we are able to retain talent and ensure our partners’ team is performing at its best with the motivation and desire to grow within the organisation.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases