We deliver the right people and the right solutions for your business.

Eclaro is a Business and Technology Consulting Firm that delivers top talent to our clients globally across diverse industries. Founded in 1999, Eclaro is headquartered in New York City and operates in the United States, the Philippines, and Canada.

Eclaro takes a consultative and relationship-based approach with our clients to strategize about their needs, craft customized solutions, and execute on the delivery of talent.

Digital Product Management Analyst

Job Description:

• Work with the business users and DPM to capture stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.

• Understand the design and development of user dashboards and management reports.

• Work with software engineers to ensure that the engineering realization is in accordance with the business specifications.

• Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives.

• Liaise with other project and program areas to coordinate interdependencies and resolve issues.

• Analyzes, maps and communicates current state and future state business processes.

• Supports business units in the resolution of in-depth user questions and issues.

• Maintains a working knowledge of new technology and business analysis standards & practices.

• Collaborates with IT management to ensure utilization of documentation & business analysis artifacts.

Qualifications:

• Advanced knowledge of Insurance product business domain, assigned software business systems and/or data warehouse applications.

• Understanding of usability and user experience best practices.

• Advanced knowledge and understanding of computer software development, computer terminology, and software applications.

• Experience in Agile software development processes.

• Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources.

• Ability to be strategic and tactical in day to day interactions.

• Excellent interpersonal and communication skills to effectively collaborate and convey information to business owners and software engineers and testers.

• Strong customer service skills to provide end user/business owner systems support on high level issues.

• Excellent abilities with MS Office, including Excel, SQL and PowerBI.