ZIMI Tech Inc. is a licensed Philippine Amusement and Gaming Corporation (PAGCOR) company that offers customer lifestyle management and a variety of value-added interactive gaming support services to our client. We are focused on helping our clients worldwide in finding new ways to enhance their gaming experience while valuing the customer-agent relationship and delivering consistent customer support. Every day, our employees help clients balance their gaming demands while ensuring customer satisfaction.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases