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Digital Business Operations Manager

Keywords / Skills : Digital Business Operations Manager, Program Management, operations support , Planning and forecast, stakeholders, business intelligence, dashboards, data visualization

12 - 14 years
Posted: 2019-09-30

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Business Analyst
Posted On
30th Sep 2019
Job Ref code
574466
Job Description
Job Description Position Summary Digital Global Operation team is a part of the Program Management and Operations team, mapped under the Capability Network function in Accenture Strategy. This team was setup to support the Digital C Suite and key leadership for managing their Sales and Pipeline, improve sales effectiveness and provide program and project management support. The Digital Business Operations Manager will be responsible to deliver operations support to the Digital Global Operations lead . S/he will propose and execute a cost effective way to deliver that support through a combination of state of art tools/ technology and a team of highly motivated individuals. S/he will be key member of the business operations team for the Digital business. Accountabilities: - Business operational support to Digital business covering - Planning and forecast - Reporting and analytics - Leadership insights - Investment and operational budget - Sales pipeline Analytics and Operations People and capacity management Responsibilities: Team and work management - Innovate and deliver additional value to Digital leadership through efficient, quality service and continuous improvement - Juggle multiple requests, prioritize according to business stakeholder needs and - requirements - Accountable for data accuracy, timeliness and overall quality of the work product - Act as a point of escalation for overall delivery - Ensure business continuity and pro-active management of delivery risks - Act as backup as and when needed for the team members Innovation - Constantly innovating to stay ahead and remain state of art - Use latest analytics tools to provide insights to business - Identify new visualization techniques and methods - Grow the internal customer portfolio within the Digital business - Identify new areas to support in operations and program Management umbrella - Increase the depth and breadth of services to existing internal customers Stakeholder management - Understand Digital leadership operational leadership’s requirements - Ability to drive change by working with various levels of stakeholders - Interface with finance and various central teams and maintain relationships - Find new ways or synergies for doing things People management - Build a highly skilled and engaged team - Lead a team including permanent and contract resources. - Responsible for career development and team management including, but not limited to, on-boarding, performance management, employee engagement, training and retention programs - Based on work demands, hire contractors/ loaned/ permanent resources - Manage day to day people issues and provide first level of people leadership and guidance - Assign work to team members based on skill set, availability and individual preferences and strengths - Upskill the resources as needed
Job Qualifications Candidate should possess the following skills and attributes:
Strong business operations and analytics experience
Analytical skills; detects, analyzes and solves work problems
Comfortable working with large volume of data
Strong interpersonal communications and networking skills
Good at working in an ambiguous environment and applying structured problem solving skills
Good at managing a network of senior stakeholders and driving change through influencing skills
Must be customer centric with a passion for creating value to drive change
Effective presentation skills
Leadership and strategic thinking skills
Strong project management skills

TO QUALIFY:
MBA or equivalent
12-14 years of post-education experience
Experience to include global exposure, program management, people management and business operations
Good understanding of business intelligence, dashboards and scorecards for business review
Preferably handled projects in the areas of process improvement, operations, analytics, MIS
Knowledge of data visualization tools like Power BI, Tableau, Qlik, advanced excel preferred

About Company

Siegen HR Solutions Inc
About Recruiter
Aya Montebon
Managing Partner
Siegen HR Solutions Inc
...
Skills I hire for BPO
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