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Dialer Manager

Keywords / Skills : Dialer Manager

2 - 5 years
Posted: 2019-06-20

Nationality
Philippines
Industry
ITES/BPO
Telecom
Travel/Tourism
Function
IT
Telecom/ISP
Role
System Analyst/Tech Architect
System Administrator
Database Administrator (DBA)
Posted On
20th Jun 2019
Job Description
DIALER MANAGER - CLARK (ANGELES) PHILIPPINES

The Karma Group a multi award winning, lifestyle and Leisure group headquartered in the Asia Pacific, with aggressive growth plans for the Philippines for 2019/2020, together with a new resort build currently in progress in Palawan, we are actively seeking to recruit the very best DIALER MANAGER for our new Clark / ANGELES call centre.

Reporting to the Telesales Manager, with a dotted line report to the Head of Operations, the successful Dialer Manager candidate will be responsible for day-to-day execution including monitoring and optimizing inbound and outbound dialing campaigns across multiple lines of business and serves as a single point of contact for all Call Center dialer management needs.

Job Descriptions:

• At least 2-3 years experience as a dialer manager in a face paced telesales environment

• Must have experience of various Predictive Dialing Systems such as Vici or Ameyo.

• Create outbound dialer services and monitor dialer efficiency daily.

• Create, implement, and analyze reporting for all dialer operations

• Proactively manage dialer operations to meet company objectives in right-party contact, penetration rate, utilization, occupancy and other call center KPIs

• Create and maintain a continuous improvement and ambitious work environment that combines learning, achievement, recognition and exceeds daily operational

General Qualifications:

• Related previous experience at least 2 years

• Ability to work in a fast-paced, team oriented environment

• Strong attention to detail

• Strong problem solving & analytical skills

• Ability to manage a team

• Strong ability to adapt to change

If you are confident in your own experience and ability and would like to secure a position with Asia Pacific’s Largest Lifestyle and Leisure Group, then send your resume and photograph today to: steve.chadwick@karmagroup.com

This is a critical hire where candidates will be required to attend an immediate interview! On Target take home pay around PHP30.000 plus Bonus plus HMO and other benefits.


Key Skill(s)

About Company

Karma Group is an award winning international travel and lifestyle brand offering luxury experiences and accommodation in the most beautiful locations.
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