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Desktop and Print Engineer (with Japanese Language skill)

Keywords / Skills : SCCM, System center configuration manager, Desktop Engineer, Desktop Support Engineer, Desktop and PrintIT ServiCe Desk, Technical Support Engineer

3 - 6 years
Posted: 2019-03-27

IT/Computers - Software
Technical Support Engineer
Posted On
27th Mar 2019
Job Description

The opportunity

EUTx Japan Desktop and Print Engineer ensures that every core applications deployment, security updates, version updates is being done effectively using SCCM. Japan Desktop and Print team is the 3rd level escalation support for issues that L1 or L2 support can’t solve. Also responsible for maintaining Windows OS EY images for each Service Lines. This position reports to EUTx Japan Desktop and Print lead (or sub lead).

Your key responsibilities

•Support the foundations of service quality — be professional, consistent, proactive and cost effective. The position is important to implement global services. For IT related distribution/management process, he/she has to communicate with global closely.

•Promote commitment within the team to EY and professional standards and to enhancing our brand

•Serve the needs of all stakeholders by acting with a global mindset and creating consistency and technical excellence by leveraging diverse ideas and perspectives when planning work

•Focus the team on enabling the delivery of exceptional service: connect to Service Delivery, Onsite Support Services (TES), Incident Management team, and other Enterprise Workplace Technology (EWT) teams, seizing opportunities to grow knowledge for the team

•Proactively and effectively communicate the purpose of functional processes and solutions and decision making and information sharing within the team

•Write user communication in Japanese and English for software deployments, incident impact, resolution updates

EY priorities, clarify preferred solutions

•Go beyond technical excellence and use technical/ professional knowledge to help internal clients understand and resolve business issues

•Provide feedback and guidance on delivery of quality outputs to TES, and other teams

•Manage discrete projects or initiatives on behalf of the department, clarifying objectives, priorities, roles and responsibilities and scope changes/timelines as appropriate

•Promote and sustain effective risk management and compliance

•Obtain and evaluate input from appropriate sources before forming conclusions on how best to manage a given issue or opportunity. Check others’ work for compliance with EY’s quality standards and provide suggestions for improvement

•Maintain independence and objectivity, complying personally with all applicable professional standards, EY policies and regulatory requirements

•Meet legitimate business needs while protecting the public interest and meeting our responsibilities to all stakeholders.

•Live the principles of the global Code of Conduct, training others in how it underpins all that we do

Skills and attributes for success

•Excellent people skills

•Deep knowledge of technology

•Excellent listening, written and verbal communication skills in Japanese and English

•Able to understand PC building process

•Able to understand security updates and application deployments

•Able to develop working relationships with staff and management at all levels

•Analytical troubleshooting

•Multitasking, ability to prioritize own work and that of others

•Manage repetitive tasks with high accuracy


•Supportive of continuous improvement in relation to own performance and development and that of the wider team.

•Work independently with limited supervision on resolution of end user incidents, indirect responsibility to assist other technicians

To qualify for the role, you must have

•A degree in Computer Science, Engineering or a related discipline; or equivalent work experience

•5+ years in a large (1000+ users) global corporate IT environment

•3 years experience in supporting Windows technology roles

•Understanding of IT security & its importance

•SCCM 2007 or SCCM 2012

•Microsoft Office 2010 or 2013 suite

•Excellent knowledge of English and Japanese, both verbal and written

•Windows 7, Windows 8.x, Windows 10

•Active Directory, Group Policy, Software distribution

•Intel compatible hardware (Desktops, Laptops, Printers, Mobile Devices)

•Server, Active Directory, Networking concepts

•Over 5 years experience working in an IT support environment

•Over 3 years experience as a Level 3 support

•Over 3 years working with software distribution

•Over 3 years working in a global environment

Ideally, you must have

•Successful completion of College/University course in Business, Computing, Engineering or Information Technology fields

•Virtual Desktop Infrastructure experience

•Lotus Notes 8 – Databases

•Desktop Backup software experience

•Mobile Applications experience

•Successful completion of ITIL Foundation course

•SCCM Certification and expertise

•Soft skills course completion directly relating to customer care or supervisory roles

•Experience working with IT requirements on a global firm

•Experience in an English speaking customer focused role

What we look for

We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.

We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.

What working at EY offers

We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.

EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.

Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.

For us, it’s vital you share our goals — so we can work together to achieve success.

About Company

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Apply now.

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