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Deskside Technician II - Cainta, Rizal

Keywords / Skills : Software Support Engineer, Computer Hardware Troubleshooting, Software Troubleshooting, Hardware Troubleshooting, ITSM ticket management system

2 - 7 years
Posted: 2019-07-17

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
System Administrator
Education
Bachelors
Degree
Diploma
ITC
NTC
Vocational
Posted On
17th Jul 2019
Job Description
What will you do?
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Properly document tickets in Service Now and work closely with Global Service Desk
What do you need to succeed?
  • At least two (2) professional years’ experience
  • Solid foundation of Personal Computer experience
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor-related duties of connecting computer equipment
  • May require additional project-specific training
  • Experience working in Service Now or other ITSM ticket management system


About Company

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

In an ever-evolving technological landscape, could you be the next IT innovator? Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

AWARDS AND RECOGNITION
- Named Company of the Year by the Journal Informática Hoje 2017
- Ranked the Most Innovative Company in the IT Industry by "Valor Inovação Brasil 2017"
- Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

PERKS AND BENEFITS
- Career Growth Prospects
- Paid Time Off (PTO)
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical/Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowance
- Performance Bonus
- Awards and Employee Recognition Program
About Recruiter
Stefanini Philippines
Recruitment
Stefanini
...
Skills I hire for Level I and II IT, Multilingual IT, and various support/corporate positions
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