We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Care Executive, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As Data Processor you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
The role’s core function is to assist Imatech Netherlands in processing and inputting data into Navision, Netsuite and other Imatech’s systems. Depending on the assigned priorities and assignments, below are the tasks that a data processor will do:
• Process quotation requests from Imatech’s customers by inputting the requested items to the systems.
• Send purchase quote inquiries to vendors via Imatech emailing tools.
• Process the offers received from vendors and decide on the correct statuses based on the outlined procedures.
• Enter Imatech’s offer thru customers’ portal, and send related documents thru templated correspondences.
• Send status updates, rejection notices, confirmation messages to Imatech’s customers thru templated emails.
• Process purchase orders by converting quotations or entering direct orders in the systems.
• Send follow up to vendors regarding order confirmations and requests for earlier deliveries.
• Communicate to Imatech colleagues in Netherlands whenever necessary.
• Perform other related data processing tasks as instructed by your supervisor, Subject matter expert and clients accordingly.
A BIT ABOUT YOU
• Experience in data processing
• Excellent in customer service.
• With excellent English communication – verbal and written
• Good listening and organizational skills
• Experienced MS Office Suite User (at least Outlook, Word, and Excel)
• With a knack for multi-tasking.
• Able to work under minimal supervision.
• Adept in learning new workflows and tasks.
• With working knowledge of CRM
WHAT SUCCESS LOOKS LIKE
• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs. Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
- Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
- Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
- Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
- 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: SHIMA (space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625