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Data Entry-Customer Support | Eastwood Site | 7449

1 - 4 years
Posted: 2019-02-12

Industry
ITES/BPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
12th Feb 2019
Job Ref code
8761414
Job Description
Job Description :

Key Responsibiilities:
The role will be split across two areas of responsibility, these being CRM management (80%) and customer support (20%). Both elements of the role are process driven and require the individual to have strong administrative skills.

CRM Management
The successful candidate will primarily support our sales and marketing team, gathering data from LinkedIn and company websites (identify people that are likely to be interested in client's products/services) to populate our CRM. Sales team will then call these prospects and our marketing team will email them.
The data that is being gathered is the name, title, email and telephone number of individuals working in senior recruitment positions in businesses with 500-5,000 employees.
As our sales and marketing database is fatiguing the successful candidate will be responsible for proactively updating contact records if the information has been found to be incorrect or if the contact has left the business.
In addition the candidate will be responsible for preparing lists of contacts for the sales and marketing team to focus on.

Customer Support
As a secondary, the candidate will be responsible for diagnosing and responding to customer support tickets via email and online chat and escalate them where necessary
Support tickets will be managed via Zendesk, sample concerns raised may be surrounding ability of candidates to complete the assessments, requesting for extensions and technical concerns which may need to be escalated
Staff can reference similar tickets in the past and there is also a knowledge base available. Training will be provided and most responses are template based

Qualifications:
:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 1-3 year(s) of working experience in the related field is required for this position.
Strong background in administration (top qualification for the role)
Strong command of English
Highly computer literate
Great customer support experience
Zendesk experience not required but preferred
Willing to work at Eastwood City Cyberpark, Bagumbayan, QC on a night shift schedule

What's in it for you?
Competitive compensation and benefits package!


Walk In Today!
6th floor of 1880 Avenue Building, Eastwood Cyberpark, Libis Quezon City
Monday-Fridays (9:00 AM 4:00 PM)
Kindly Bring your updated resume and 1 Valid ID
Look for Monica.


About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | http://www.microsourcing.com/visit-us-ew.asp Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City |http://www.microsourcing.com/visit-us-ortigas.asp MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | http://www.microsourcing.com/visit-us-moa.asp
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