B&M Global Services Manila, Inc. is the exclusive shared services center of Baker & McKenzie which provides a wide range of client and internal support functions to Baker & McKenzie offices worldwide.
Established in 2000, B&M Global Services Manila, Inc. has over 800 employees providing support functions to Baker & McKenzie offices worldwide. Aside from providing world-class careers to employees, B&M Global Services Manila, Inc. offers a professional development program, exposure to global best practices, and opportunities to give back to the community through Corporate Social Responsibility initiatives. We invite you to explore life at GSM and our world-class career opportunities!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases