Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    Customer Service/Call Centre/BPO
  • Occupations:
    Other Customer Service
  • Industries
    ITES/BPO
Customer Support Specialist
GENERAL RESPONSIBILITIES:
  • Provide inbound customer support via phone, email and live chat to ensure questions are resolved promptly and thoroughly
  • Help troubleshoot more complex client inquiries and triage to North American team when necessary
  • Think critically about the product to provide and log feature requests and product ideas to Engineering Team.
  • Replicate bugs or issues with platform and report to Technical Support Team
  • Assist with data entry and manipulation via Excel, Word and PDF.
  • Complete administrative tasks to ensure efficiency of the company around the clock.
  • Review client applications and provide suggestions and feedback via email.
  • Act as main point of contact ensure smooth communication between Manila, Toronto and Berlin teams
  • There is the opportunity to learn and be involved at every point of the company while helping and building relationships with a wide range of clients across the world
POSITION REQUIREMENTS:
  • Candidate must possess at least a Bachelor’s/College Degree
  • At least 3+ years of work experience in the software industry
  • Experiencing managing a small team or in a leadership role is an asset
  • Proficiency in using Microsoft Office applications
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Demonstrate commitment in upholding core values and behavioral standards
  • Excellent customer service, problem solving and analytical skills
  • Ability to be flexible, adaptable and work in fast-paced environment
  • Strong command of the English language, both oral and written
WHAT WE HOPE YOU WILL BRING TO THE TEAM (APPLICABLE TO ALL ROLES):
  • An empathetic desire to help. For you, a question isn’t just a case to close but an opportunity to understand someone’s story and make their day better.
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking time to listen and understand.
  • You would consider yourself technical and have an understanding of mobile phone troubleshooting, Excel etc.
  • You are process driven but also know how to troubleshoot and solve complex issues on the go.
  • We are looking for a team that is passionate about delighting our customers.
 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.