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Customer Support Representative – RETENTION – Weekends Off | Ortigas site

Keywords / Skills : Retention, Retention Management, Customer Service Delivery, CSR, CSR Voice, CSR Accounts, CSR Officer, customer service representative, Customer Care Executive, Customer Support Executive, Customer Service Associate, Inbound And Outbound, Customer Care

1 - 3 years
Posted: 2019-01-03

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
3rd Jan 2019
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Lifecycle Rescue, you will be taking IB calls and making follow up calls to customers that have called in with an issue.

The goal will be to resolve the initial reason for call and then pivot to an offer. You will understand customer needs and craft the best solutions for the customers’ business. The goal will be to deliver the best solutions along with the best customer service.


Your day could see you:

• Understanding customer business challenges.

• Developing the solution and designing the architecture to solve the customer need.

• Establishing business cases and helping customers choose our solution.

• Drafting agreements with pricing, service commitments, and handling customer service issues

• Coordinating with order writers, engineer and customer to provision orders timely.


• Bachelor’s degree or six or more years of relevant work experience.

• Two or more years of work experience in business to business sales

• Customer service back ground

• Proficient in English


• Knowledge of telecom services and benefits of data, voice, cloud, managed services IT, security, mobility, and TV

• Handled an array of customer service issues such as billing, contract renewals, repair, and account reviews

• Worked on a sales team and met challenging sales targets.


We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

We can process your application anywhere!

Apply in any of our recruitment centers and have the assurance to be profiled to your desired position/site.

For faster processing, text: ACQSRET(space) ​FULL NAME (space) YES or NO (for BPO experience) send to 09358928625

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

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