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Customer Support Representative

Keywords / Skills : Customer Service, Customer Support, Customer Care

0 - 2 years
Posted: 2018-09-25

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
25th Sep 2018
Job Description


•Places service and supply calls for the customers in North America.

•Proactively makes follow up with the customer and the service provider and ensures that the call has been resolved immediately. (Start to Finish Monitoring)

•Serves as liaison officer in managing assigned MPS accounts.

•Escalates service delays to the equipment vendor management.

•Identifies potential problem devices and informs and provides upper management with a detailed service history.

•Monitors Scan Alert emails and reaches out to the customers and inquire if service or supply is needed.

•Monitors Scan Alert emails and proactively place either a supply or service calls, depending on how the customer/ client is set-up.

•Collects meter readings from non-network devices that are managed by the team for MPS customers.

•Adds and encodes data to customer billing worksheets and report.

•Managers the accuracy of E-A ( E-automate):

•Insures that the customer’s information is current and accurate.
•Insures that the individual user’s records are current and accurate.

•Provides "sustainability" (recycling) program information to clients/ supply requestors.

•Serves as a point of contact for assigned or specific accounts.


•College Graduate (Mass Communication, Computer Science or any business related courses)

•Six months to one year call center experience

•Experience in customer service/technical support, proficient in Microsoft Office ( Excel, MS Word, Power Point)

•Demonstrated customer care/service orientation skills
•Good communication and listening skills

•Proficient in English (both written and oral)

•Detail Oriented

•Willing to work on night shift schedule.

•Has a can do attitude.

•Computer literate.

•Good attendance background

** Fresh graduates are encouraged to apply **

About Company

Canon in the Philippines

We are a global brand providing total imaging solutions-
an extensive line of input to output devices coupled with services that augment these products to cater to the needs of our customers, may they be individuals, small to medium enterprises to large-scale corporations.

Established on December 18,1996 the company began operations as a subsidiary of Canon in Asia with less than a quarter of a billion year end revenue. From then on, it has grown seven times hitting its first billion peso sales leap in 2001. At present, Canon ranks among the Top 500 of the Philippines' Top Corporations.

Behind these remarkable achievements is a workforce of almost 500 professional employees equipped with years of experience in selling and servicing Canon products in the Philippines.

Our prestigious clientele ranges from discerning consumers to multi-million dollar companies to rising entrepreneus. Canon offices span across the archipelago and reach more customers from Metro Manila to the various provinces.

In 2012, Canon celebrated our 15th anniversary in the country with our corporate image branding campaign called the "Canon ImageNation". this exemplifies the Filipinos love for images and Canon continues to fuel that passion. It is a tribute to the millions and even billions of images captured,stored and shared by Canon users throughout the years. But more than that, Canon ImageNation aims to encourage everyone to be active agents of positive social change in the country.

Walkin for you