Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    Customer Service/Call Centre/BPO
  • Occupations:
    Customer Service Executive
  • Industries
    ITES/BPO
Customer Success Specialist
The Customer Support Specialist will focus on the acquisition and retention of our ever expanding Driver Fleet, organise information & onboarding roadshows across numerous cities and play an integral role in the businesses expansions into new Territories. This role will deliver continuous process improvement, have a strong understanding of the current last mile logistics environment and be a true and passionate brand advocate that can help to influence all areas of the company.


GENERAL RESPONSIBILITIES:
  • Deliver operational successes in line with our service level agreements
  • Ensure that Partner Drivers meet delivery guarantees and work in line with all legislation and client sensitive requirements
  • Build open communication channels with clients: collect Driver feedback to share with our clients, optimise operations, and influence business goals and priorities Interact with key stakeholders
  • Work with our internal teams to ensure a customer centric approach
POSITION REQUIREMENTS:
  • Bachelor’s Degree in Business, Marketing, Economics and other related courses
  • At 3 years of experience preferably in a startup, ecommerce, or SaaS company
  • Must be passionate in driving change in a fast-paced environment
  • Experience with processes development, program/project management; experience working in a support organisation or for organisations known for their customer support
  • Experience in data/analytics and must be knowledgeable in the use of MS Excel
  • Extraordinary written and verbal English communication skills
  • Must be willing to work in Bonifacio Global City, Taguig City
  • Must be willing to work in an early morning shift
 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.