Customer Success Representative - Escrow Chat 

Job Summary

Company
Freelancer.com 
Industry
Customer Service 
Location
Metro Manila 
Years of Experience
1 - 11 years 
Function
Customer Service/ Call Centre/ BPO 
Posted On
21st Jan 2019 

Job Description:

Someone who is excited by the prospect of seeing their clients businesses improve with the help of the world's safest payments platform. In this role, you will:


Duties and Responsibilities
  • Provides exceptional customer service at all times via chat and ticket.
  • Review and answer Support tickets in a timely manner
  • Provide accurate information on customers’ queries
  • Flag transaction and alert payments team
  • Identify and flag potential fraud issues
  • Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy
  • Promotes features and benefits of using Escrow.com
  • Incorporates changes in work practices in response to changes requested by management
  • Adheres to Escrow policies and procedures
  • Actively contributes to team meetings, calibrations and training sessions
  • Offers suggestions for improvement
  • Performs other duties as required

Minimum Qualifications:
  • Exceptional English communication skills - written and verbal
  • Candidate must possess at least a Bachelor's/ College Degree in any field.
  • At least 1 year(s) of working experience in the related field is required for this position
  • Ability to express complex ideas simply and concisely.
  • Self-starter.
  • Detail oriented and process driven
  • Possesses excellent personal and customer service abilities
  • Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holiday
Preferred:
  • 1-4 yrs experienced employees specialising in Customer Service or equivalent is highly valued.
  • Strong analytical and problem solving skills
  • Ability to work in a fast paced dynamic environment
 

Apply Now