Job Title: Customer Success Manager | Nightshift

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
Consulting/Advisory Services
Location
Metro Manila / NCR
Job Category:
Years of Experience
3 - 6 years
Function
Education
Posted On
18th May 2020

Job Description:


Job Description :

Be part of our growing team! APPLY NOW!
We are looking for a Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with customers ensuring successful deployment of products and services.

Responsibilities:

• Manage deployment, and product adoptions for customer accounts
• Develop and maintain long-term relationships with stakeholders within assigned accounts
• Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
• Plan and conduct on-boarding and training for new customers
• Closely manage and nurture accounts to identify and eliminate risk attribution
• Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization
• Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
• Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results

Requirements:
• Minimum of 3+ years experience and a proven track servicing strategic accounts
• Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS and audio video venders
• Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required
• Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
CRM experience with Salesforce.com preferred
• Ability to deliver customized presentations and demonstrations via web conference
• BA/BS degree or equivalent work experience
• Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service
• Strong acumen of software industry
• Great interpersonal skills with a positive attitude

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.