Job Title: Customer Success Manager (Korean Bilingual)

Job Summary

Satellite Office Solutions Pty Ltd
Metro Manila / NCR
Job Category:
• Sales/Business Development • Customer Service/Call Centre/BPO
Years of Experience
3 - 7 years
• Sales/Business Development • Customer Service/Call Centre/BPO
Bachelors/ Degree
Posted On
26th Jun 2020

Job Description:

Develop and maintain long-term relationships with stakeholders within assigned accounts

Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases

Plan and conduct on-boarding and training for new customers

Closely manage and nurture accounts to identify and eliminate risk attribution

Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization

Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed

Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results

About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.