Qualifications: - At least high school graduate - No work experience required - Average communication skills - Must be willing to work on day shift, night shift, or shifting schedules
Job Description: - Resolve customer complaints via phone, email, or social media - Take payment information and other important information such as addresses and phone number - Compile reports on overall customer satisfaction - Inform customer of deals and promotions
Address: Unit 2004, 139 Corporate Center, 139 Valero Street, Salcedo Village Makati City * Please be reminded that the building does not allow visitors between 12nn-1pm.
For other JOB OPENINGS and UPDATES visit: WEBSITE: www.globalheadstart.com FACEBOOK: www.facebook.com/Global.Headstart TWITTER: https://twitter.com/GlobalHeadstart
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases