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Customer Service Team Lead

Keywords / Skills : Customer Service

5 - 10 years
Posted: 2019-09-02

Job Description
At least 5 years managerial experience in customer service

Experience managing a team, during a rapid growth phase In-depth knowledge of customer service principles and practices, software, databases and tools

Proven track record for meeting and exceeding targets, and leading a team who continuously improve performance

Excellent knowledge of management methods and techniques

Awareness of industry’s latest technology trends, tools, and applications

ability to present in front of large groups, deal with ambiguity, and demonstrate composure in stressful situations

Customer service orientation

Tailor-fit coaching styles effectively to different working styles of members to empower high performers, motivate high potentials, and support low performers

Conduct effective discussions and seasonal cadences with members to set goals, provide feedback, coaching with action-driven next steps, and check levels of performance

Take full responsibility for the overall output of the team using ticket backlog, CSAT, FRT and user specific feedback

Drive the team to realign focus on what’s urgent for the business Actively remove blockers that hinder members to achieve individual and team goals

Tie up different people with diverse skill sets and drive them to become a high performing team

Challenge and stretch team members that support their career aspirations while maintaining alignment with business goals

Empower team members

Job Type: Full-time
Key Skill(s)

About Company

Wonese Philippines Inc.
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