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Customer Service Specialist

Keywords / Skills : customer service representative

1 - 2 years
Posted: 2019-06-21

Customer Service
Customer Service/Call Centre/BPO
Customer Service Executive
24000 - 26000 PHP
Posted On
21st Jun 2019
Job Description
PeoplePlusTech Inc. is Urgently looking for "Customer Service Specialists"

We Offer:

•Salary: 24,000 - 26,000

•20k New Hire Bonus

•HMO on day one

•15 VLs/SLs a year

•25% Night Shift Differential

Work Location:

•IT Park Lahug, Cebu

•Ortigas Center Pasig, City


•Provides friendly and efficient service to the travel community of our client

•Be a first point of contact to handle and resolve customer complaints

•Respond professionally to inbound phone calls, including urgent situations

•Identify and escalate issues appropriately

•Compose thoughtful and accurate messages or customize prepared responses to customer emails

•Research information and troubleshoot problems using available resources

•Arbitrate in situations between users

•Monitor and control numerous concurrent task in tandem

•Proactively and independently work to meet target and goals

Job Requirement:

•Completed at least two (2) years in college with 6 months BPO tenure OR

•High school graduate with 2 years of solid BPO tenure

•Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours

•Patience, empathy, and a unique ability to manage stress

•Skilled and eloquent in writing

•Good communication and interpersonal skills

•Ability to work under pressure and adapt quickly to adverse situations

•Technical aptitude and the ability to pick up new technology quickly

•Flawless verbal and written communication skills in English language is essential

Happier working environment with competitive benefits offer are awaiting.

About Company

PeoplePlusTech, Inc. (or simply PPT) is an I.T. consulting company that delivers contingent workforce to large companies across the Philippines. Established in 2007, since then our client have benefited from our wide range of IT solutions. Our range of data outsourcing includes but not limited to, data entry, remote desktop support, software development, software maintenance, transcription and accountancy. We partner with our customers to help them address their business challenges effectively. This wide range of experience in data outsourcing for the past few years have built a concrete reputation for us in the I.T. and data center industry.
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