Keywords / Skills : Customer Service RepresentativeCustomer Service Executive, Customer Service Associate, CSR, Customer Care Executive, Inbound And Outbound, Customer Care, Customer Support Executive, Healthcare, HospitalsConsulting, Healthcare Quality Management, Healthcare IT
Company Overview: Largest US Healthcare Insurance Company
CUSTOMER SERVICE REPRESENTATIVE FOR A PIONEERING TEAM FOR A HEALTH CARE ACCOUNT IN BGC!
Don’t miss the opportunity to be part of a pioneer team for an in-house center for the largest US Healthcare Insurance Company!!
The company is committed in transforming healthcare through operational excellence. Build your career with a company who is keen to provide programs that gives consumers greater access to care and work with providers to ensure quality healthcare experience!
-At least 18 years old
-At least High School graduate
-With at least 1 year of call center experience (healthcare account background is a plus)
-Willing to work in Bonifacio Global City
-Good command of the English language (verbal and written)
Role responsibilities among others:
-Managing incoming calls or incoming post services claims work
-Responds to telephone and written inquiries from clients providers and in-house departments
Retention,Retention Management,Customer Service Delivery,CSR,CSR Voice,CSR Accounts,CSR Officer,customer service representative,Customer Care Executive,Customer Support Executive,Customer Service Associate,Inbound And Outbound,Customer Care
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases