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Customer Service Representative

Company Name Confidential

Keywords / Skills : Customer Service, Customer Support

0 - 2 years
Posted: 2019-06-10

Nationality
Philippines
Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service
Education
Diploma
Salary
18000 - 22000 PHP
Posted On
10th Jun 2019
Job Description
· Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.

· In conjunction with on-screen customer information, identify customer’s needs through customer contact while simultaneously reading/updating customer information on the system.

· Remain current on program and corporate products and processes.

· Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.

· Fulfill customer expectations in a manner that complies with policies, practices and procedures.

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