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Customer Service Representative

Keywords / Skills : Customer Service Representative, Customer Service Executive, BPO, customer complaints, International Call Center, Voice Process, Call Center

Posted: 2019-06-06

Industry
Recruitment/Staffing/RPO
Function
IT
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
6th Jun 2019
Job Ref code
7953
Job Description

John Clements Consultants, Inc. is looking for a Customer Service Representative to a subsidiary of one leading FinTech Company (listed in New York Stock Exchange) in China. Location will be in BGC.

Job Qualifications:
  • High school graduates with 1-year BPO experience/college graduates are also

welcome to apply
  • Amenable to work in Bonifacio Global City, Taguig
  • Above average English communication skills, both verbally and in writing
  • Amenable working on shifts, holidays, weekends & extended work hours


Key Responsibilities:
  • Solve customer's questions in a timely manner through customer calls, facebook,

email and etc.
  • Record the consultation content, give feedback to management and help to improve

the product drawback.
  • Understand the micro lending knowledge, master the policy knowledge, and answer

customer questions correctly.
  • Solve customer complaints and improve user experience.


Skills & Expertise:
  • Strong problem-solving skill
  • Has work experience in an international BPO/ call center setting
  • Patient and able to handle customer complaints or misunderstandings
  • A desire to go above and beyond job requirements to deliver an excellent customer

experience and create capacity-building change for the company

For interested applicants, you may send your CV/resume to aira.arcos@johnclements.com

WALK-IN APPLICANTS ARE HIGHLY PRIORITIZED!
Apply directly at our office address: 2F RCI Bldg., 105 Rada St., Legaspi Village, Makati City
Look for Aira.





Walkin for you