Customer Service Representative (Foreigners) 

Job Summary

Company
Zimi Tech Inc 
Industry
ITES/BPO 
Location
Metro Manila / NCR 
Years of Experience
1 - 5 years 
Function
Customer Service/Call Centre/BPO 
Posted On
14th Jun 2020 

Job Description:

Roles and Responsibilities:

  • Provide 24/7 customer support through chats and emails
  • Respond effectively to customer’s query regarding products, services, processes and procedures
  • Assist in processing account related request and overall account management
  • Ensure complete and accurate information are recorded in the system
  • Handle complaints and provide appropriate resolution on a given time frame
  • Work closely with internal and external department in escalating issues to provide resolution to each problem
  • Contributes to team effort by accomplishing related results as needed.
Qualifications:

• Preferably with experience in customer service role

• Required: Good command in English and can speak/ write/ read one of these languages: Mandarin, Malay, Vietnamese, Thai

• Can communicate effectively with international customers

• Team player with a can-do attitude

• Problem Solver and ability to works well under pressure

• Ability to multi-task, prioritize, and manage time effectively

• Ability to remain professional and courteous with customers at all times

• Customer orientation and ability to adapt/respond to different types of characters

• Knowledge with the use of MS Office application and Internet.

 

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We are ZIMI Tech

ZIMI Tech Inc. is a licensed Philippine Amusement and Gaming Corporation (PAGCOR) company that offers customer lifestyle management and a variety of value-added interactive gaming support services to our client. We are focused on helping our clients worldwide in finding new ways to enhance their gaming experience while valuing the customer-agent relationship and delivering consistent customer support. Every day, our employees help clients balance their gaming demands while ensuring customer satisfaction.

Here at ZIMI Tech Inc., our mission as an online gaming support company is to create a positive, transparent, and secure betting experience for our clients. To that end, we have acquired a PAGCOR license so our customers can be certain that they will be treated fairly.

Lead by a team with more than ten (10) years of experience in the gaming industry, ZIMI Tech Inc. always innovates to provide excellent service. What sets us apart from the others is not just the diversity of our skills and expertise but also the quality of employees that we have. Our workforce consists of approximately 100 employees – motivated, intelligent, resourceful, and most importantly committed in providing the best service possible to our clients.

We uphold the values of integrity, dignity, respect, and fairness as we believe that these are important points in creating an environment where there is work and life balance.