Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    Customer Service/Call Centre/BPO
  • Occupations:
    Customer Service Executive
  • Industries
    ITES/BPO
Customer Service Representative
In addition, a customer service representative deals with, assists and helps resolve any customer complaints, contract errors, account questions, billing, cancellations, and other queries about the company’s services.

GENERAL RESPONSIBILITIES:
  • Responsible for handling all telephone and email inquiries
  • Responsible for attending to customer inquiries and concerns, and providing support in monitoring and maintain the accuracy of contracts, accounting and data
  • Inputs data and ensures the integrity of all the information encoded in the company’s property management systems
  • Ensure compliance with goals, which includes call answering time and email turnaround time
  • Dealing with all calls and email inquiries politely, courteously, professionally and assertively
  • Matching customer’s need to client’s products and services
  • Provide well-rounded, prompt, high-quality, and professional client service at all times
  • Any other task/duty as directed by client/management
POSITION REQUIREMENTS:
  • Bachelor’s Degree in Business and other related courses
  • At least two (2) years of direct customer service experience
  • Highly motivated individual with high energy, passionate about customer service
  • Unparalleled problem solving and critical thinking skills
  • Basic knowledge in MS Excel functions and formulas is required
  • Must have good rudimentary Math skills and must have good analytical skills
  • Must have excellent people skills and outstanding written and verbal English communication skills
  • Must be willing to learn new skills and be trained
  • Must be willing to work in Bonifacio Global City, Taguig City
  • Must be willing to work on a follow two work schedules, both with the night shift of 10:00 AM – 7:00 PM (PST) |1:00 AM – 10:00 AM (MNL); Sunday to Thursday or Tuesday to Saturday
 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.