Send me more jobs like this

Customer Service Representative – Day Shift – Weekends Off |Up to 28K All in pay |BGC.

Keywords / Skills : customer service representative, Customer Service Executive, Customer Service Associate, CSR, Inbound And Outbound, Customer Care Executive, Customer Support Executive, Customer Care

0 - 5 years
Posted: 2019-02-13

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
13th Feb 2019
Job Description
We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As Customer Service Representative you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

• Work closely with management to delight new and existing customers

• Tasked to provide customers with exceptional levels of service and turn them into passionate advocates

• Ensure that the customers leverage more of the platform and ultimately become customers for life.

• Ensure that customers are familiar with the client’s services by providing answers to any question or inquiries that they may have

• responsible for a positive and pro-active customer experience and will be the first point of contact for client’s Sales Team and Customers

A BIT ABOUT YOU

• 1-2 years in customer service

• Must have the ability to multi task

• A team player and thrives on Customer care

• Can adapt in a fast paced predominately inbound customer service environment.

• Efficiently able to answer calls and respond to inbound email enquiries.

• Exceptional communication & customer service skills

• Outstanding problem solving/trouble shooting skills

• Ability to build strong relationships with customers and within the team

• Tech-savvy

• Highly organized and efficient with great attention to detail

• Pro-active, Trustworthy, Committed, Self-Motivated

WHAT SUCCESS LOOKS LIKE

• Excellent feedback from customers.

• High customer satisfaction.

• Achievement of KPIs.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

We can process your application anywhere!

Apply in any of our recruitment centers and have the assurance to be profiled to your desired position and site.

For faster processing, text: SHBB(space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
Similar Jobs
View All Similar Jobs


Walkin for you