We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As Customer Service Representative you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
• Work closely with management to delight new and existing customers
• Tasked to provide customers with exceptional levels of service and turn them into passionate advocates
• Ensure that the customers leverage more of the platform and ultimately become customers for life.
• Ensure that customers are familiar with the client’s services by providing answers to any question or inquiries that they may have
• responsible for a positive and pro-active customer experience and will be the first point of contact for client’s Sales Team and Customers
A BIT ABOUT YOU
• 1-2 years in customer service
• Must have the ability to multi task
• A team player and thrives on Customer care
• Can adapt in a fast paced predominately inbound customer service environment.
• Efficiently able to answer calls and respond to inbound email enquiries.
• Exceptional communication & customer service skills
• Outstanding problem solving/trouble shooting skills
• Ability to build strong relationships with customers and within the team
• Highly organized and efficient with great attention to detail
• Pro-active, Trustworthy, Committed, Self-Motivated
WHAT SUCCESS LOOKS LIKE
• Excellent feedback from customers.
• High customer satisfaction.
• Achievement of KPIs. Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
- Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
- Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
- Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
- 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
We can process your application anywhere!
Apply in any of our recruitment centers and have the assurance to be profiled to your desired position and site.
For faster processing, text: SHBB(space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625