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Customer Service Representative - Day Shift at U.P. TechnoHub, Quezon City
Sorry, This job is expired.
Customer Service Representative - Day Shift at U.P. TechnoHub, Quezon City
Teletech Customer Care Management Philippines Inc.
Keywords / Skills :
Customer Service Representative
Metro Manila / NCR
1 - 1 years
Posted:
2020-06-12
All Jobs by this Recruiter
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Diploma
ITC
NTC
Vocational
Posted On
12th Jun 2020
Job Description
Connect to your possibilities with TeleTech through a phone interview & learn as you go with coaching for our online assessments. We’ll send you forms & keep you updated via email. All so we can secure your new career with us.
Typically, to qualify as a Customer Service Representative you need to have:
• Completed at least 2 years of college
• At least 2 years call center experience
• Excellent English communication skills
• Strong familiarity with the internet and MS Office applications
What you might be doing on a typical day:
• Consult with customers on products and services to provide the best solutions via call, email and/or chat
• Respond to customer inquiries with compassion and active listening
• Ultimately you will provide excellent customer service that keeps the customer coming back
You’ll enjoy:
• Competitive pay and performance-based incentives
• Day shift working hours
• Real career growth opportunities
• Company-sponsored HMO with Health & Wellness programs for you and your family
• Educational assistance through tuition reimbursement
• An accessible location at 3rd Floor Building H. UP Ayala Land Techno Hub Commonwealth, Quezon City (Monday – Friday, 9AM-4PM)
• And more
Accepting digital applications for your protection and the protection of our employees: Apply online or text ‘TTEC’ to +63 922 110 1170 to connect with us.
Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
Key Skill(s)
Customer Service Representative
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About Company
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TeleTech
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, administrative assistant, sales or support roles or you've grown in industries such as retail, restaurant, hospitality, travel, insurance or financial services, we believe you have the customer focused skills it takes to join our global associates team.
For more information about TeleTech, visit TeleTechJobs.com or search #ExperienceTeleTech throughout social media to engage in the global conversation.
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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