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Customer Service Representative (CSR)

Keywords / Skills : Customer Service Representative, CSR, Customer Support

1 - 4 years
Posted: 2019-08-22

Job Description
Responsibilities
  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
Requirements
  • Proven customer support experience or experience as a client service representative for at least one year
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be amenable to work in Makati City


About Company

Asian Technology Solutions (ATS) was founded by IT Professionals and leaders from wide spectrum of industries to build IT business solutions.

ATS has been formed with a strong focus in areas such as IT Consulting, Staff Augmentation, HR and Training to its customers with assured service excellence on high-quality, reliable and cost-effective services to various industrial verticals such as IT, ITES, Telecom, Retail, Manufacturing, Infrastructure, BFSI and Life Sciences.

Asian Technology Solutions (ATS) ranked among the top recruitment and staffing Companies in APAC. We are one of the leading companies in developing and delivering unique personnel solutions that are customised according to the specific operational and HR requirements of organisations.

Since then we have been dominating the recruitment and staffing industry in APAC. We have a corporate
office in Singapore and branch offices in Thailand, Malaysia, Indonesia Philippines, Australia and India.

ATS has a Track Record with 100 plus clients across 12 Countries .
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