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Customer Service Representative | Collections | Day Shift | Eastwood site

Keywords / Skills : customer service representative, Customer Service Executive, Customer Service Associate, CSR, Customer Care Executive, Inbound And Outbound, Customer Support Executive, Customer Care, Collections, Upselling, Retention, Outbound, Collections Process, Collection ex

0 - 5 years
Posted: 2019-01-09

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Fresh Graduate
Posted On
9th Jan 2019
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Collections Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Collections Officer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

A SNAPSHOT OF YOUR ROLE

A Collections officer is responsible for managing accounts that are overdue for between 1 and 60 days. Collections officers handle inbound and outbound calls, and work in a high paced, results focused environment. Collections officers play an important role in company performance by building effective relationships with our customers, minimizing arrears, and controlling bad debts.

A BIT ABOUT YOU

• Effectively negotiate arrangements for the timely payment of arrears

• Negotiate ongoing payment arrangements to assist customers meet their obligations

• Handle Financial Hardship enquiries with empathy and professionalism

• Pro-actively assist customers with account queries and complaints

• When required, liaise with internal teams (CS, Admin, Lending) to ensure all customer concerns are addressed and resolved in a timely manner

WHAT SUCCESS LOOKS LIKE

• High customer / client satisfaction

• Excellent feedback from customers / clients

• Achievement of KPIs

• Above average employee satisfaction results

• High performing team and team members

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

For faster processing, text: FLXCOL(space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625



Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.


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