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Keywords / Skills : Customer Service, Chat Support, Email Support, administration

1 - 5 years
Posted: 2018-11-07

Job Description
Job Description
  • Extensive customer service experience within a contact centre
  • Exceptional communication and interpersonal skills including the ability to provide empathy and compassion when dealing with Customers complaints 
  • Experience in a structured team environment with the ability to be self-managed 
  • A strong work ethic and proactive attitude with a results focus 
  • Excellent organisational and time management skills 
  • Must have complaints management experience. 


Daily activities
  • Handling incoming and outgoing calls and queries from Customers in relation to accounts and applications 
  • Understanding the customers’ needs based on your knowledge and up-selling and cross- selling other products; 
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes; 
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements. 
  • Outbound calling to ensure that the Customer has submitted all documents for the lease application. 


Qualifications

We are ideally looking for candidates who:
  • Have high attention to detail. 
  • Extensive Organizational skills 
  • Banking experience is preferred, but not essential 
  • Have strong administrative skills and experience 
  • Excellent written and verbal communication skills as well as professionalism


Would be Nice Features
  • Worked with retail lease products 


Additional information

Working hours

Shifting Schedule (Dayshift)
Will be working in Eastwood Libis Quezon City

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About Company

What is Outsourced?

Outsourced provides dedicated remote staff and offshore staffing services. We specialize in providing staff of the highest quality who will continue to exceed your expectations ongoing.

We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment. Our support team organises monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate.


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