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Customer Intake Specialist | Healthcare

Keywords / Skills : Healthcare

1 - 2 years
Posted: 2019-12-04

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Roles
Posted On
4th Dec 2019
Job Description
Minimum Qualifications

Minimum of 2 years Call Center experience with background on both and that supported clients in industries such as Medical Insurance, Healthcare, and General Insurance

Strong English-language speaking skills, both reading from the script and unscripted

Strong phone skills. Ability to speak clearly and confidently to the caller

Ability to steer the conversation and not be overwhelmed or lose focus

Ability to multitask and work without direct supervision

Has exposure to google docs and MS Office

Has a great understanding of FPS’ core values

Applicants must be willing to work in Ortigas Center
Key Skill(s)

About Company

About Full Potential Solutions, Inc
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first because we believe that happy, fulfilled teams accomplish great things.

FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales/customer acquisition, lead generation, customer care, up-selling, retention and tech support.

Our Culture
We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership, and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth.

Our team operates according to four core values that govern everything we do!
- Integrity: Do what’s right and put team before self.
- Excellence: Deliver exceptional results and reward performance.
- Accountability: Take ownership and pride in our work.
- Grace: Respect and appreciate one another; make your work personal!
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