Job Title: Customer Happiness Team Member for an Online Sign Manufacturer

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
Any
Location
Philippines
Job Category:
IT
Years of Experience
2 - 2 years
Function
IT
Education
Posted On
11th Jul 2018

Job Description:



BE PART OF A FAST GROWING, INTERNET BASED, NEW AGE SIGNAGE MANUFACTURING COMPANY!
You will be supported by our amazing production team that run at a rate of over 99% of jobs dispatched on time or early. As you can imagine, this avoids angry customers and results in loads of thank you emails!

JOB DESCRIPTION:

  • Process customer orders into our accounting system, ranging from phone orders through to orders placed online.
  • Resolve customer problems over phone and email. Yes, unfortunately our amazing production team do make the odd mistake, however we are all about the customer so you find yourself always making them happy!
  • Quote customers on a range of signage from one simple item, through to complex multi-product quotes.
  • Discuss artwork requirements with customers ranging from experienced designers, through to your grandma who thinks windows is what she looks out
  • Provide great customer service, answering all the standard questions such as… how long will this product take to make, when will my sign be delivered, how are you guys the most amazing sign company i've ever dealt with?


REQUIREMENTS:
  • Excellent verbal and written communication skills.
  • Ability to answer queries quickly whilst maintaining high level customer satisfaction.
  • Attention to detail.
  • A passion for and experience in providing a positive customer service experience.
  • Flexible
  • A thirst for learning! We have a wide range of products and variations of those products, the more you can learn about them the more efficient you will be and the quality of your service will increase!
  • A love of organisation. When you see a bunch of tasks to do you put them in an order and work through them in an efficient and logical manner! Not to mention you get a buzz when they are all complete!

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.