HIRING: CUSTOMER SERVICE REPRESENTATIVE (FINANCIAL ACCOUNT)
SALARY: 21K BASIC SALARY + GREAT INCENTIVES + 15% ND + HMO BENEFITS + Annual increase base on performance!
Minimum Qualifications: Undergraduate (completed 2nd yr college) with 1 year customer service related experience Minimum 1 year of call center experience in 1 call center from any US Voice account with CSAT and NPS as part of operational metrics Fresh graduates with exceptional communication skills are welcome to apply Good interpersonal skills Analytical and problem solving skills Good comprehension skills Basic knowledge with MS Office Willing to work on weekends and holidays Amenable to work in Libis, QC
Apply as CSR, you can choose from the options below;
Online Click Apply now at the bottom right of the page .
SMS Send me a text message with this format (NAME/F1/LOCATION) to 09157791231
Email Just send your updated resume to Paul.Cabaguing@teamhgs.com .
Walk in: Visit us at our Cyberpark Office Address: #86 E. Rodriguez Jr. Brgy. Ugong norte Quezon City. We're open from 10am-3pm. Just bring 1 copy of your resume and 1 valid ID .
Look for me as your contact person,PAU CABAGUING & BE PRIORITIZED. See you once you get here.
Here's the DIRECTIONS:
From Cubao-Alimall, ride a jeep going to Ever & ask the driver to drop you off at Wilcon Depot.Cross the overpass & you'll find our building beside wilcon.
If you're coming from the South, ride a bus going to Robinson's Galleria. then ride a jeep going to Rosario.drop off at IPI & ride a jeep going to Cubao. Then ask the driver to drop you off before wilcon depot.
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* USRN / PHRN : Must have an active USRN/PRC license. (Atleast 2 yrs. Hospital experience )
*Customer Service Representative : Easy Healthcare Account ( Atleast completed 2yrs. in college with or without BPO Experience )
HGS Philippines currently has an employee strength of 6,500+ and operates from Quezon City, Muntinlupa City and Iloilo City. It offers services mainly to clients in the consumer electronics and technology sector. HGS Philippines was envisioned in mid-2004 after HGS acquired a pioneer in the Philippine contact center industry to make its first international foray. From an in-house domestic call center operator, the company was transformed into an international contact center provider after securing major contracts from Fortune 500 banking & financial services and consumer electronics products companies. Today, HGS Philippines is a financially stable business and continues to pursue aggressive growth strategies to provide clients with the best combination of cost and skilled manpower. Visit our recruitment sites from Mondays to Fridays, 10am - 8pm for faster processing: HGS Cyberpark 86 E. Rodriguez Jr. Ave. Brgy. Ugong Norte Libis, Quezon City HGS Eastwood Site 8th flr. 1880 Tower, Eastwood Libis, Quezon City HGS Alabang G/F of HSBC Bldg. Filinvest One Building Northgate Cyberzone Filinvest City Alabang, Muntinlupa City HGS Iloilo 2nd Floor Ayala Iloilo Technohub Building 1 Boardwalk Ave, Iloilo City Recruitment Hotline: (02) 434-5123 Facebook: HGSjobs Website: www.hgsph.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases