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CSRs for Healthcare Account

Keywords / Skills : CSR, Customer service, customer service representative, Customer Service Executive, Customer Care Representative, Customer Support Representative, inbound calls, Customer Service oriented, telephone etiquette, customer service techniques,

1 - 4 years
Posted: 2019-09-23

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
23rd Sep 2019
Job Ref code
Job Description
Job Description :

JOIN OUR GROWING HEALTHCARE ACCOUNT | Apply now as Customer Service Representatives!

Job DescriptionPosition Summary
  • Responsible for delivering outstanding customer service
  • Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
  • Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
Roles & Responsibilities
  • Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Adheres to HGS policies and procedures and maintain a positive attitude in support of HGS Commitment to Excellence.
  • Performs other duties as assigned.
Education & Experience
  • Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
  • Must possess a good command of the English language, including excellent enunciation and grammar
  • Ability to retain detailed important information and/or instruction
  • Ability to solve complex problems in a Customer Service oriented environment
  • Ability to comprehend, capture and interpret basic customer information
  • Ability to exercise emotional sensitivity to customer needs and challenges
  • Professional attitude, enthusiastic and reliable.
  • Sound knowledge of telephone etiquette
Working Details
Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment.

About Company

HGS Philippines currently has an employee strength of 6,500+ and operates from Quezon City, Muntinlupa City and Iloilo City. It offers services mainly to clients in the consumer electronics and technology sector. HGS Philippines was envisioned in mid-2004 after HGS acquired a pioneer in the Philippine contact center industry to make its first international foray. From an in-house domestic call center operator, the company was transformed into an international contact center provider after securing major contracts from Fortune 500 banking & financial services and consumer electronics products companies. Today, HGS Philippines is a financially stable business and continues to pursue aggressive growth strategies to provide clients with the best combination of cost and skilled manpower. Visit our recruitment sites from Mondays to Fridays, 10am - 8pm for faster processing: HGS Cyberpark 86 E. Rodriguez Jr. Ave. Brgy. Ugong Norte Libis, Quezon City HGS Bridgetowne or HGS BT HGS Offices, 11th-21st Floor Bridgetowne Zeta Tower, E. Rodriguez Jr. Avenue, Barangay Ugong Norte, Quezon City HGS Corporate Office HGS Corporate Office, 5th Floor 1800 Eastwood Avenue Building, Eastwood City Cyber Park, Bagumbayan, Quezon City HGS Alabang G/F of HSBC Bldg. Filinvest One Building Northgate Cyberzone Filinvest City Alabang, Muntinlupa City HGS Iloilo 2nd Floor Ayala Iloilo Technohub Building 1 Boardwalk Ave, Iloilo City Recruitment Hotline: (02) 434-5123 Facebook: HGSjobs Website:
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