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CSR [Vacation Advisor]

Keywords / Skills : CSR, Customer support, Customer service, Customercare, Customer Service Executive, Customer support executive

0 - 5 years
Posted: 2019-12-12

Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Consumer Advisor, your role is vital in keeping our customers happy and contributing to our organization’s growth and success. 

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO 

A SNAPSHOT OF YOUR ROLE 

The Consumer Advisor is responsible for pre-qualifying leads and appropriately dispersing qualified clients to the correct department. In this role, the consumer advisor continues to follow-up with potential clients that are listed in the system. The main goal of the Consumer Advisor role is to educate the clients on the timeshare market and to guide the client to the correct department to find a solution that fits their needs. 

Your day could see you: 

• Pre-qualifying customers and dispersing them to the correct department 
• Appropriately managing leads that enter the system 
• Book and complete follow-up appointments with prospective customers 
• Maintain lead tracking database 
• Solution selling and education of customers on services offered 
• Meet daily and weekly quotas/goals 
• Regular and consistent attendance 
• Any additional duties that may be assigned to meet business needs 

A BIT ABOUT YOU 

• Highly motivated, self-starter 
• Strong internet and computer software skills 
• Must be able to work flexible hours, including evenings, weekends, and specified holidays 
• Proven customer service skills 
• Proper note taking abilities 
• Ability to effectively manage time while at work 

WHAT SUCCESS LOOKS LIKE 

• High customer satisfaction. 
• Excellent feedback from customers. 
• Achievement of KPIs. 

WHAT WE VALUE 

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: 

• Ambition: Voice and measure your goals. 
• Collaboration: Brilliant jerks can be brilliant elsewhere. 
• Impact: Do, get it done, create impact. 
• Judgement: Make wise judgement calls, putting the team and business at heart. 
• Leadership: Continuous improvement starts with independent action. 
• Leverage: Do more with less, master the art of leverage. 
• Passion: Be positive, bring passion and energy. 
• Transparency: A transparent team can help each with other. 

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers: 
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm. 

PROMO: Bring as many friends as you can and win P100 worth of GC from each of your referrals. Walk in to our recruitment sites (WCC, BETA, 1800 and BTC/UPTOWN) from November 25, 2019 to December 13, 2019.


For faster processing, text: VINN(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex: I'm available at 9am) send to 09065605043 


About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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