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CSR {Trade Services} | 24K Pay + Day Shift + HMO benefits | ORTIGAS

Keywords / Skills : CSR, Customer support, Customer service, Customercare

1 - 6 years
Posted: 2019-10-11

Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Trade Services Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As Trade Services Representative, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE



• Transfer calls quickly and efficiently to the correct line of business

• Liaise effectively internally with other departments, for example our Sales and Support team, to ensure that customers’ needs are addressed.

• Understand all aspects of the business and products in order to support effectively

• Reply to inbound customer emails and enquiries with detailed response and action accordingly

• Persuasion skills to deflect customers who are on the verge of cancelling, or improve customer engagement with the goal of having them upgrade their plan through inbound/outbound calls.

• Educate new customers about the business' products and services

• Handle all requests with due skill and care.

A BIT ABOUT YOU



• Two to three years of experience in the BPO industry

• Minimum one year of experience in backend admin processing

• Minimum two years of experience in customer service

• Excellent comprehension and written English skills

• Excellent customer service skills

• Working knowledge of CRM, ideally Salesforce.com

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.



For faster processing, text: hiCSR(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex: I'm available at 9am) send to 09065605043



Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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