- We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO
A SNAPSHOT OF YOUR ROLE
· Non-Voice (Email) processing of customer enquiries
o Account billing Enquiries
o Account Management
o Account Cancellation
o Missing Box
o Technical Website Issues
o International Shipping
o Missing Items
o Damaged ItemsA BIT ABOUT YOU
· Excellent communicator (written and spoken)
· Knowledgeable about contact center operations and metrics.
· With strong interpersonal, customer service, computer skills and strong background in up sales
· Exceptional listener; able to comprehend well.
· Average typing speed- 40 WPM
· Previous Email support is a plus
Company Information/ Profile
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.Apply with us today and #AcquireTheALife.
Customer Service/Call Centre/BPO
Customer Service Executive
Full Time, Employee