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CSR | Service Delivery | Ortigas | Up to 25K All in pay |Day Shift

Keywords / Skills : Service Delivery, Service Management, customer service representative, Customer Service Executive, Customer Service Associate, Inbound And Outbound, CSR, Customer Care Executive, Customer Support Executive, Customer Care

0 - 5 years
Posted: 2019-01-28

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
28th Jan 2019
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Service Delivery / Voice Customer Service Agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Service Delivery/ Voice Customer Service agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.

A SNAPSHOT OF YOUR ROLE

You are an important component in the business, working alongside our Service Delivery Team to ensure our customers are given excellent service in relation to their concerns. Your day could see you:

• Accurately does provisioning of new orders- Mobile, voice & data

• Ensures quality assurance of order submission

• Checks closed cases

• Conducts service quality check

• Monitors and communicates with partners on order progress and escalations

• Supports customer service

• Adds/ moves /changes to customer accounts

• Engage customers throughout order journey

• Engage customer and completion of order

• Supports Partners on order Updates

A BIT ABOUT YOU

• Minimum of 2 years in College

• Minimum of 2 years’ experience of service delivery experience

• 2 years’ experience within the telco industry would be highly regarded

• Communication Skills – successful candidates will speak articulately and have sound English writing skills.

• Computers/Email – Successful candidates will have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 60+ words per minute

• Product Knowledge – Successful candidates would have a sound general knowledge of the telecommunications products & services such as Mobile Phones, Landline Products, Data Products and Billing.

• Ability to multi-task, prioritize, and manage time effectively

• Ability to sit for extended periods of time

• Ability to think clearly especially in adverse situations

• Ability to work in a team environment

• Ability to operate desktop computer and desktop applications

• Ability to coordinate and communicate effectively

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City 
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City 
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City 
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City 
We are open from Monday to Friday, 8am-4pm.

For faster processing, text: ACQBB (space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625



Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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