Send me more jobs like this

Sorry, This job is expired.

CSR/ Sales | Back Office | Night Shift | Weekends Off | 20K All in Pay | Ortigas

Keywords / Skills : Back Office, Back office executive, Non voice, customer service representative, CSR, Customer Care Executive, Inbound And Outbound, Customer Care, Customer Support Executive, Customer Service Associate, Customer Service Executive

0 - 5 years
Posted: 2019-02-14

Nationality
Philippines
Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
14th Feb 2019
Job Description
We are an offshore team verifying the Operations’ sale before entering the request into the system for provisioning.

As Provisioner you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

A SNAPSHOT OF YOUR ROLE

• Receive, analyze and process orders.

• Responds to internal questions and issues related to order.

• Ensure terms and delivery information are correct.

• Assist the operations team to meet delivery deadlines.

A BIT ABOUT YOU

• Minimum of 2 years in College

• Minimum of 2 years’ experience in a Telecommunications, ISP or IT Service Delivery Role.

• Excellent English, both verbal and written

• The ability to manage multiple ongoing projects with a high level of accuracy.

• A great phone manner and the ability to quickly build positive relationships.

• A typing speed above 45 words per minute

• Experiencing ordering business grade services (complex voice & data products) using Telecommunications tools and portals such as LOLO and Frontier Optus

• An understanding of business-grade data products, including but not limited to, SHDSL, Mid Band Ethernet, Ethernet over First Mile.

• The ability to maintain a positive attitude when experiencing pressure.

• The ability to both work alone and come together as a team to deliver on projects.

WHAT SUCCESS LOOKS LIKE – (KPI)

• Attendance

• Productivity

• Accuracy

• Deliverables

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.


Walkin for you