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Keywords / Skills : CSR, Customer support, Customer service, Customercare, Customer Service Executive, Customercare executive

1 - 6 years
Posted: 2019-12-04

Job Description
We are a top ranked global Amazon seller, has distributed partners in over 50 countries throughout the Middle East, South East Asia, North and Eastern Europe, and Latin America We’re committed to creating solid products backed by friendly, responsive service to delight our loyal customers around the world.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

A SNAPSHOT OF YOUR ROLE

As a Customer Service Representative, you’ll represent the account and interact with customers through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required. Your day could see you:

• Focus on emails and calls

• Answer and resolve concerns and complaints of customers

• Respond to feedback and reviews of customers

• Process applications of customers

• Provide a first-class customer service experience to our clients.

• Provide personalized, friendly and efficient service

• Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation on email.

• Promote and demonstrate ACQUIRE’s values internally and externally.

A BIT ABOUT YOU

• Excellent in customer service.

• With excellent English communication, listening and organizational skills.

• Can multitask and resolve issues

• Ability to work under pressure.

• Strong sense of accountability on agreed KPIs.

• Willing and able to maintain an appropriate standard of professionalism.

• High level of motivation and drive

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Judgement: Make wise judgement calls, putting the team and business at heart.

• Leadership: Continuous improvement starts with independent action.

• Leverage: Do more with less, master the art of leverage.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City

Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City

Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City

6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City

We are open from Monday to Friday, 8am-4pm.

PROMO: Bring as many friends as you can and win P100 worth of GC from each of your referrals. Walk in to our recruitment sites (WCC, BETA, 1800 and BTC/UPTOWN) from November 25, 2019 to December 13, 2019.

For faster processing, text: AUK(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex: I'm available at 9am) send to 09065605043



About Company

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.
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